Terms of Services

Please read carefully these terms and conditions of the contract.

In completing and submitting the Booking Form, you agree to be bound by these conditions which constitute the agreement between the SG-Trekkers and you. No purported variation of these conditions will be effective unless in writing and signed by a person so authorized by SG-Trekkers.

In these terms & conditions reference to “SG-Trekkers representatives” means tour leaders and staff of SG-Trekkers and its officers, employees, agents, licensees, guides, and other third parties and representatives.

How to book?

Prices

The prices quoted on our website (www.sgtrekkers.in) represent the most current prices, are per person and are subject to minimum numbers. Where minimum numbers are not met by the last date of bookings, a small group surcharge will be offered to ensure the operation of the trip. Once you have paid a deposit for your trip any subsequent discounts or price reductions that are advertised may not be retrospectively applied.

SG-Trekkers tries its utmost not to increase tour prices, however, sometimes increases are outside its control. SG-Trekkers reserves the right to amend tour prices at any time. Amendments may be necessitated for many reasons including, but not limited to, increases in ground operator services exchange rate fluctuations, increased fuel costs, or the need to engage alternative air or ground operators. Any increase in tour prices must be paid prior to the departure date. During the tour, should additional expenses arise such as evacuation by helicopter, you will be obliged to sign a payment authority authorizing us to charge you for the service.

Payment

The prices quoted on our website (www.sgtrekkers.in) are per person for payment by online transfer, mobile banking, cash payment, cheque, money order, or credit charge.
The balance of the tour price is payable to SG-Trekkers 10 days prior to departure (60 days for all Himalayan tours).
If payment of the balance of the tour price is not received by SG-Trekkers by the required time you will be taken as having cancelled the tour and cancellation charges in accordance will apply.

Amendments / Transfers

Amendments
If you wish to make amendments to your tour arrangements, you must notify to SG-Trekkers in writing. Each amendment to your tour arrangements will incur an INR 1000 administration fee and you will be liable for any increase in operational expenses occasioned by the amendment. All administration fees must be paid before departure.

Transfers
If you wish to transfer from one tour to another, you must notify to SG-Trekkers in writing. Once SG-Trekkers receives your notice, the transfer will take effect subject to the following.
Transfers may only be made to another tour to commence within 60 days of your original departure date and the following transfer charges will apply:

If your notice is received more than 60 days prior to your original departure date, an INR 1000 transfer fee will apply. In addition, any increase in operational services will be payable to you.
Or
If your notice is received within 60 to 30 days prior to your original departure date, 50% of your original tour price will be forfeited provided your notice has to receive at least 30 days prior to your original date, otherwise, 100% of your tour price will be forfeited.

Note: Any requested amendment to tour arrangements or transfer from one tour to another is subject to availability and the agreement in writing of SG-Trekkers, however, the transfer of a trip from one person to another is not permitted.

Cancellations & Refund

Cancellation due to tour booking numbers

SG-Trekkers reserve the right to nominate a small group surcharge where a trip has not reached minimum numbers or to cancel any tour.

Health & Fitness Requirements

You must be in good health and physical as well mental condition and are strongly advised to follow our pre-departure fitness training recommendations, where necessary.
For many of our tours, you will be required to submit a medical questionnaire completed by you or your doctor as proof that you are fit enough to participate in the tour.

If you suffer from severe muscular, chest, heart, or bronchial disorders, or if you are severely asthmatic, or have high blood pressure, you are strongly advised against participating. Tours take place in remote areas where there is little or no access to normal medical services or hospital facilities for serious problems.

Evacuation, where necessary, can be prolonged, difficult, and expensive. Medical and evacuation expenses will be your responsibility. While we do not discriminate by age, due to the extreme nature of the mountaineering trips we strongly discourage participants over 60 years of age. SG-Trekkers reserves the right in its absolute discretion to refuse a participant the right to participate in a tour on medical or fitness grounds.

Medical Disclosure

You declare and warrant that
• You are in good health and mental and physical fitness at the time of booking this tour;
• You have disclosed to SG-Trekkers every matter concerning your health and mental and physical fitness of which you are aware, or ought reasonably to be expected to know, including any pre-existing medical conditions, that is relevant to SG-Trekkers decision to permit you to go on the adventure tour;
• Immediately upon any adverse change in your health or fitness that may be likely to affect SG-Trekkers’ decision to permit you to go on the adventure tour, you will notify SG-Trekkers in writing of any such change;
• You have taken the necessary precautions to immunize/vaccinate for the destination you are travelling to;
• You have taken out a travel insurance policy that adequately covers you for medical eventualities and or pre-existing medical conditions.

If you fail to comply with the duty of disclosure in this condition and if SG-Trekkers would not have permitted you to undertake the tour, or continue participation in the tour, had you made full disclosure under this condition, SG-Trekkers will not be liable, except to the minimum extent required by law, for personal injury, death or property damage or loss incurred by you.

Tour Leaders

SG-Trekkers reserves the right to cancel any tour prior to departure. In this condition, ‘tour leader’ includes both the nominated tour leader and any other nominated person given at any time the task of leading or supervising any aspect of the tour.

SG-Trekkers’ tour leaders take their responsibilities seriously and if for any reason a tour leader believes, in his or her absolute discretion, that you should not participate in the tour, before your departure, even if you pass your medical, he/she may exclude you from the tour.

If for any reason during a tour the nominated tour leader considers you should not participate further due to you committing an illegal act, or in the opinion of the nominated tour leader, your behaviour is causing or is likely to cause danger, distress, or annoyance to others, or your fitness or health is inadequate, he or she may direct you not to continue and you must follow the nominated tour leader’s instructions. In this case, you will not be entitled to any refund. Travel insurance may compensate you depending on the circumstances.

SG-Trekkers reserves the right to change, at any time, the tour leader of any tour. If that happens, SG-Trekkers will try to ensure that the alternative tour leader has expertise
Commensurate with that of the tour leader. Any such change by SG-Trekkers will not give rise to any right on your part to cancel the tour or claim any expenses, loss, or damage which may be suffered.

Complaints

If during the course of your trip you have a problem, please bring this to the immediate attention of the tour leader. If your complaint is not resolved to your satisfaction, please contact SG-Trekkers consultant by email or phone and they will endeavour to assist you.

Route changes, Postponement or Delay

SG-Trekkers reserves the right to:

• Cancel or modify any routes within the tour or objectives set out in the itinerary; or
• Substitute different or equivalent routes within the tour in place of cancelled or modified routes, or
• Postpone, cancel, or delay (either in relation to the departure or arrival times or the duration of the tour) any such aspect of the tour if, in the absolute discretion of SG-Trekkers.
It is necessary to do so due to inclement weather, snow, or icy conditions or conditions that are otherwise likely to be hazardous or dangerous or due to any other adverse or threatening conditions whether political or military or terrorist or otherwise or if in the absolute discretion of SG-Trekkers, there is a likelihood of any such event occurring which may impact upon the safety of the participants, or if an act or omission of a third party prevents the tour or the aspect of the tour being undertaken in accordance with your booking or for any other reason considered necessary by SG-Trekkers.

In the event of any change, modification, cancellation postponement, or delay under this condition, you acknowledge that you will have no right to refund the tour price (whether in whole or in part) and no right to claim compensation for any injury, loss or damage or other additional expenses incurred by virtue of the change, modification, cancellation postponement or delay.

SG-Trekkers also reserves, in its absolute discretion, the right to cancel any tour due to any government travel warning or advice, or any change in such warning or advice. Travel insurance may compensate you depending on the circumstances.

Itineraries

Itineraries and other details are published in good faith as statements of intention only and reasonable changes in the itinerary and related items may be made where deemed necessary or advisable by SG-Trekkers. The information contained in SG-Trekkers’ itineraries, and the internet site is, to the best of SG-Trekkers’ belief, correct at the date of publishing.

Insurance

Personal travel insurance is not included in the tour price. It is a condition of booking a tour with SG-Trekkers, and your responsibility to ensure that you are adequately insured for the full duration of the tour in respect of illness, injury, pre-existing medical conditions, death, loss of baggage, and personal items and cancellation and curtailment. You must provide evidence to SG-Trekkers that you have obtained personal travel insurance. You must ensure that your personal travel insurance covers all of the activities you expect to participate in.

Proof of nationality or information required to travel

It is your responsibility to obtain proper identification or proof of nationality as required by the authorities of the destination to which you are travelling. You will not be entitled to a refund if you are denied boarding or entry on any basis, including without limitation, improper documentation, or failure to provide information.

Airlines and other transport providers

Any material published by SG-Trekkers, the Booking Form, and these conditions of the contract are not issued on behalf of and do not commit any airline whose services are used or proposed to be used in the course of the tour.

In the event that an airline’s proposed travel or fare schedule is amended or cancelled, such amendment or cancellation will not be considered a cancellation of the tour by SG-Trekkers.

Any flights or other transport forming part of the tour arrangements are subject to the conditions of the carrying airline or other transport entity, which in most cases limits the airlines’ or other transport entity’s liability to passengers in accordance with applicable international & national law and conventions.

Force Majeure

If SG-Trekkers is prevented (directly or indirectly) from performing any of its obligations under this agreement by reason of an act of God, strikes, trade disputes, fire, breakdowns, epidemics, and pandemics, interruption of transport, government or political action, acts of war or terrorism, acts or omissions of a third party or for any other cause whatsoever outside SG-Trekkers’ reasonable control, SG-Trekkers will be under no liability whatsoever to you and may, at its option, by written notice to you either cancel the tour or take any other action.

Assumption of risk

You acknowledge and agree that:

by the very nature of adventure travel and trekking holidays, they are more challenging and demanding with a commensurately higher level of risk compared with conventional holidays, and involve potential exposure to injury and possibly death;

in the countries and regions in which adventure travel is undertaken, standards of accommodation, transport, health care, hygiene, safety, and service provision generally are often not as high as those standards in your country or region of residence and may require flexibility and patience on your part; operational control of the tour may be in the hands of a third party and that your right of action in regard to any shortcomings of that third party’s performance is against the third party and not against SG-Trekkers;

the additional dangers and risks associated with adventure travel may include difficult and dangerous terrain; high altitude; extremes of weather, including sudden and unexpected changes; political instability; remoteness from normal medical services and from communications; and evacuation difficulties in the event of illness or injury;

the enjoyment and excitement of adventure travel are derived in part from the inherent dangers and risks associated with adventure travel and that those inherent dangers and risks are a reason why you wish to undertake the adventure tour, and for the above reasons you, therefore, accept the inherent and increased dangers and risks associated with the proposed adventure tour and the accompanying risk of injury, death or property damage or loss.

No Liability

You acknowledge and agree that:

To the fullest extent permitted by law and unless caused by the negligent or reckless conduct of SG-Trekkers, SG-Trekkers will not be liable for any claims, actions, loss or damage arising out of personal injury or death, or property damage, loss of service including consequential, exemplary, or punitive damages which may arise in connection with your participation in any tour.

SG-Trekkers will not be liable for any breach of any law by any person with whom you travel on the tour, and you may not rely on any representations concerning the tour made by SG-Trekkers that are not contained in these conditions.

Release and Discharge

To the extent permitted by law, by accepting the additional inherent dangers and risks associated with the tour, you release, waive and discharge all SG-Trekkers representatives (including our ground operators in the country or regions in which you tour will take place) from all claims, actions or losses for personal injury or death, property damage, loss of services, loss of profits, consequential, exemplary, indirect or punitive damages or otherwise which may arise:

• out of or occur during your travel in connection with the tour or any activities conducted in conjunction with the tour unless caused by the reckless conduct of SG-Trekkers representatives, or
• in connection with any optional activities which you may undertake during the course of your tour but which do not comprise part of your tour itinerary and you accept that any assistance given to you by SG-Trekkers representatives in arranging such optional activities will not render the SG-Trekkers representatives liable to you in any way.

Discontinued Services

SG-Trekkers reserves the right to cease offering or providing any of the services at any time, for any or no reason, and without prior notice. Although SG-Trekkers makes a great effort to maximize the lifespan of all its services, there are times when a service we offer will be discontinued. If that is the case, that product or service will no longer be supported by SG-Trekkers. In such a case, SG-Trekkers will either offer a comparable Service for you to migrate to or a refund. SG-Trekkers will not be liable to you or any third party for any modification, suspension, or discontinuance of any of the services we may offer or facilitate access to.

Availability of Website

Subject to the terms and conditions of this Agreement and our policies, we shall use commercially reasonable efforts to attempt to provide this site on a 24/7 basis. You acknowledge and agree that from time to time this site may be inaccessible for any reason including, but not limited to, periodic maintenance, repairs or replacements that we undertake from time to time, or other causes beyond our control including, but not limited to, interruption or failure of telecommunication or digital transmission links or other failures.

You acknowledge and agree that we have no control over the availability of this site on a continuous or uninterrupted basis and that we assume no liability to you or any other party with regard thereto.

Privacy

You permit SG-Trekkers to collect personal information from you, or from your medical practitioner, regarding your health and medical condition. You acknowledge that this personal information may be disclosed to SG-Trekkers representatives in order to ensure your safety and well-being but will not be used by them for any other purpose.

Images

By signing these terms and conditions you certify that your image may be used without charge by The SG-Trekkers for promotional purposes including but not limited to the website, printed promotional items, and promotional presentations unless you notify us in writing that you do not wish to have your image to be used for these purposes.

Severance of Conditions

If any part of a condition is illegal, unenforceable, or invalid, it is to be treated as removed from the conditions, however, the remainder of the conditions are not altered.

Waiver

A party will not be deemed to have waived any of its rights or remedies under these conditions or at law by allowing any time or indulgence or by not exercising any right or remedy arising out of any default by the other party.

Jurisdiction

This agreement and the rights and obligations of the parties will be construed and take effect in accordance with and be governed by the laws of India.

Last Revised: 01 April 2021

Contact Us

If you have any questions about this Agreement, please contact us by email:

SG-Trekkers
contact@sgtrekkers.in

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